This Privacy Policy explains how THE Honest Elite (“we”, “us”, or “our”) handles personal data when you use our platform at checkout.thehonestelite.com and related cloud services (the “Services”).
1. Who we are
THE Honest Elite is a cloud membership platform for lifestyle communities — messaging, live sessions, discovery, and events. Privacy questions go to privacy@thehonestelite.com or our Contact page.
2. Information we collect
Account & profile
Name, email, hashed password, profile details you choose to share, and account preferences.
Billing
Plan, purchase history, and billing country. Card payments run through our payment processor; we do not store full card numbers. See Stripe’s privacy policy for how payment details are handled.
Usage & device
Logs, IP address, browser and device info, pages viewed, and approximate location from IP — used for security and to improve the product.
Support
Messages and attachments you send to our support team.
3. How we use information
- Operate and improve the membership platform
- Manage subscriptions, usage credits, and refunds
- Authenticate accounts and prevent abuse
- Send receipts, security alerts, and service notices
- Answer support requests and meet legal duties
We do not sell personal information. Payment data is not used for unrelated marketing without a lawful basis and, where required, consent.
4. Legal bases (EEA/UK)
Where GDPR/UK GDPR applies, we rely on:
- Contract — to deliver the Services you request
- Legitimate interests — security, product analytics, fraud prevention
- Legal obligation — tax, accounting, and regulatory needs
- Consent — where we ask for it (e.g. optional cookies/marketing)
5. Sharing
We share data only with:
- Payment processor — to charge plans and credit packs
- Infrastructure partners — hosting, email, and analytics under contract
- Authorities — when required by law or to protect rights and safety
Providers process data only on our instructions where that applies.
6. International transfers
Data may be processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
7. Retention
We keep account data while your account is active and for a reasonable time afterward for legal, tax, and dispute needs. Billing records are kept as required by law. You may request deletion subject to those duties.
8. Security
We use HTTPS, access controls, and hashed passwords. No system is perfectly secure; please use a strong unique password.
9. Your rights
Depending on where you live, you may be able to:
- Access, correct, or delete personal data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority
Email privacy@thehonestelite.com to exercise these rights. We may need to verify your identity.
10. Children
The Services are for adults (18+). We do not knowingly collect data from children. Contact us if you think a minor has shared data with us.
11. Changes
We may update this policy. Material changes will appear on this page with a new “Last updated” date.
12. Contact
THE Honest Elite
Platform: checkout.thehonestelite.com
Privacy: privacy@thehonestelite.com
Support: support@thehonestelite.com
Contact form