This policy covers THE Honest Elite membership subscriptions and usage credit packs purchased on our platform.
1. Subscriptions
- Cancel anytime in account settings. Cancellation stops the next renewal; you keep access through the end of the paid period.
- If you were charged by mistake (duplicate charge, wrong plan), contact us within 14 days and we will look into it right away.
- Where local consumer law gives you a cooling-off period, we honor it. If you request a refund after using a substantial part of the service, a fair deduction may apply where the law allows.
2. Usage credits
- Unused credit packs may be refunded within 14 days if no credits from that pack have been spent.
- Once any credits from a pack are used in the product, that pack is generally non-refundable except for billing errors or as required by law.
- Credits apply only inside THE Honest Elite and are not withdrawable as cash.
3. How to request a refund
Email support@thehonestelite.com or use the Contact form with:
- Account email
- Approximate purchase date and amount
- Receipt or last four digits of the card if you have them
- Reason for the request
We typically reply within 2 business days. Approved refunds go back to your original payment method and may take 5–10 business days to show on your statement.
4. Chargebacks
Please reach out to us before filing a chargeback so we can fix the issue. Open chargebacks may pause the account while we investigate.
5. Contact
Billing support: support@thehonestelite.com
Contact form · Pricing